You recently traveled by train and were dissatisfied with the journey. Write a letter to the train company to complain about the issues you encountered. In your letter:
- Describe the date and time of your journey and the train number.
- Explain the problems you experienced during the journey.
- Suggest some solutions or improvements the train company can make.
Write at least 150 words.
Dear Sir/Madam,
I am writing to express my dissatisfaction with the train journey I recently undertook on your service. On the 5th of July, I traveled on the 8:30 a.m. train from Manchester to London, which was designated as Train No. 123.
I regret to inform you that I encountered several issues during the journey. Firstly, the train was significantly delayed, with an approximate delay of 45 minutes. This caused inconvenience and disruption to my schedule, as I had important appointments to attend in London. Furthermore, the air conditioning in the carriage was not functioning properly, resulting in an uncomfortable and stuffy environment throughout the journey.
Moreover, the cleanliness of the train was subpar. The floors were littered with food wrappers and empty bottles, and the seats appeared to be dirty and stained. This lack of cleanliness not only affected the overall experience but also raised concerns about hygiene and sanitation.
To improve the situation, I suggest that the train company implement measures to minimize delays and communicate transparently with passengers regarding any issues or updates. Additionally, regular maintenance and checks should be conducted to ensure that all facilities, including air conditioning, are in working order. Lastly, the cleanliness of the trains should be improved, with increased attention to regular cleaning and maintenance.
I hope you take my feedback into consideration and take the necessary steps to address these issues. I trust that you will make the required improvements to enhance the overall train journey experience.
Yours faithfully,
[Your Name]
Note: This is just one possible response to the task. Feel free to modify it or add more details based on your own ideas and language skills. Remember to maintain a formal tone, clearly address the issues, and offer specific suggestions for improvements.