[Task 1] You recently stayed at a hotel and were dissatisfied with the accommodation.

You recently stayed at a hotel and were dissatisfied with the accommodation. Write a letter to the hotel manager. In your letter,

• Describe the problems you encountered during your stay
• Explain how these issues affected your experience
• Suggest solutions or improvements to enhance the quality of service

Dear [Hotel Manager's Name],

 

I am writing to express my disappointment regarding my recent stay at your hotel and to bring to your attention the issues that significantly impacted my experience. I hope that by addressing these concerns, you can take appropriate measures to enhance the quality of service provided to your guests.

 

During my stay from [Arrival Date] to [Departure Date], I encountered several problems that diminished the overall comfort and satisfaction of my visit. Firstly, the air conditioning in my room was faulty, resulting in inadequate cooling even when set at the lowest temperature. As a result, I experienced discomfort and difficulty sleeping, especially during the warm nights.

 

Furthermore, the Wi-Fi connection provided in the hotel was unreliable and often disconnected, making it challenging to access important work emails and stay connected with family and friends. Considering the importance of a stable internet connection for both business and leisure travelers, this issue severely impacted my ability to carry out essential tasks and stay connected during my stay.

 

Additionally, I found the cleanliness of my room to be substandard. There were visible stains on the carpet, and the bathroom lacked proper sanitation. The uncleanliness of the room created a sense of unease and detracted from the overall experience of staying in a reputable hotel.

 

To address these issues and enhance the quality of service, I recommend the following improvements:

1. Maintenance and Repairs: Conduct regular inspections to ensure that all amenities, including air conditioning units, are in proper working condition. Promptly address any reported issues to minimize guest inconvenience.
2. Reliable Wi-Fi: Upgrade the hotel's internet infrastructure to provide a stable and high-speed Wi-Fi connection throughout the premises. This will enhance the guest experience and meet the demands of modern travelers.
3. Housekeeping Standards: Implement stricter quality control measures to maintain a consistently high level of cleanliness in guest rooms and public areas. Regular training for housekeeping staff on proper cleaning procedures and attention to detail is crucial.

I believe that implementing these solutions will significantly improve the experience of guests at your hotel, ensuring their comfort and satisfaction.

 

Thank you for considering my concerns. I trust that you will take appropriate action to address these issues promptly and prevent similar incidents in the future. I look forward to hearing from you regarding the steps taken to enhance the quality of service at your hotel.

 

Yours faithfully,

[Your Name]

 

Note: The above examples provide structures and content for IELTS General Training Writing Task 1 letters. Remember to personalize them and add specific details according to the given task in the exam. Aim to write at least 150 words for Task 1 and maintain a formal tone throughout the letter.