You recently traveled by train and were unhappy with the journey. Write a letter to the train company to complain about the issues you encountered. In your letter:
- Describe the details of your journey (date, time, train number, etc.).
- Explain the problems you experienced during the journey.
- Suggest some solutions or improvements the train company can make.
Write at least 150 words.
Dear Sir/Madam
I am writing to express my disappointment with the train journey I recently undertook on your service. On the 12th of July, I boarded the 9:00 AM train from London to Manchester, which was identified as train number ABC123.
Unfortunately, I encountered several problems during the journey. Firstly, the train was significantly delayed, departing nearly 45 minutes behind schedule. This caused inconvenience and frustration among the passengers, as many of us had connecting arrangements in Manchester. Moreover, the lack of proper communication regarding the delay added to the confusion and inconvenience experienced by the passengers.
Secondly, the onboard facilities were inadequate. The seating arrangements were uncomfortable, with broken seats and insufficient legroom. Additionally, the air conditioning was not functioning properly, resulting in an uncomfortable and stuffy environment throughout the journey.
To improve the situation, I suggest that the train company takes measures to ensure punctuality and provides regular updates to passengers in case of delays. It is essential to maintain the comfort and functionality of the onboard facilities, including the seating and air conditioning systems. Regular maintenance and inspections should be conducted to address any issues promptly.
I hope you take my feedback into consideration and take necessary steps to improve the quality of service on your trains. I look forward to a response from you regarding the actions being taken to address these concerns.
Yours faithfully,
[Your Name]
Note: This is just one possible response to the task. You can modify it or add more details based on your own experiences and language skills. Remember to maintain a formal tone, focus on the key points mentioned in the task, and aim to write at least 150 words.